• 6 ways Chick-fil-A is speeding up its massive drive-thru lines, from workers FaceTime-ing drivers to ghost kitchens

    7 days ago - By Business Insider

    Brynn Anderson/AP Photo
    Chick-fil-A's drive-thru lines are longer than ever during the pandemic, creating problems.
    The chain has workers taking orders via iPad, and has introduced canopies and coats for outdoor employees.
    Chick-fil-A is taking the pressure off drive-thrus with delivery, new locations, and ghost kitchens.
    Visit the Business section of Insider for more stories .
    Chick-fil-A is an undisputed drive-thru expert. The chicken chain's prowess is so well-known that, when a South Carolina town was facing a drive-thru COVID-19 vaccine site disaster, authorities called the manager at...
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  • Frustrated business owners are complaining about Chick-fil-A's massive drive-thru lines

    7 days ago - By Business Insider

    A Chick-fil-A line in Springfield, Virginia blocks other businesses' parking spots.
    Courtesy of Sylvia Tan
    Business owners across America are complaining about Chick-fil-A's massive drive-thru lines.
    Three business owners in three states sued Chick-fil-A in 2020, saying the lines hurt business.
    "We're a small mom-and-pop shop, so I feel like nobody really cares about us," one manager said.
    Visit the Business section of Insider for more stories .
    Chick-fil-A lovers are more than happy to wait in the longest drive-thru line in fast food to get their chicken sandwiches. But, at some of the...
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